The below sets forth the Privacy and Security Policy of Active Magnetics Research Pty Ltd (AMR). We are committed to providing you with the best possible customer service and experience and to do so, we may collect information from you that will be handled with the utmost care and confidentiality in accordance with privacy and security laws. We do not share your information with anyone outside of AMR.
Why we collect information
We collect information in order to improve your experience on our Site and make improvements that will be beneficial to you.
Our Site is able to be accessed and used by all without revealing personal information, however, there are times when we require personal information in order to fulfill your needs (such as a contact or quote request). This information is submitted by yourself when you submit a contact form or request access to a document on our Site.
How we collect information & what we collect
Non-personal information such as IP address, country, language, and page views are collected by default and automatically by all web servers. This information is solely used internally for the purpose of gauging visitor tracking and improving our Site to make it more personalized and to give you, the customer, a more enjoyable user experience. This information is collected by default by all web server log files and is not shared with anyone outside of AMR.
There are many aspects and pages you can view on our Site without submitting personal information. However, if you submit a contact us form or request a download, you knowingly provide us with personally identifiable information. This can include (but is not limited to) information such as:
- Your name,
- Your phone number,
- Your company name,
- Your general location such as a suburb or country.
How we protect your information
Only specially-cleared members of AMR have access to your personal information and their access is subject to strict controls and procedures. This includes the technician who responds to your web inquiries. This information will include your name, phone number, email address and other details you submit in the web form. Your information is kept securely and is not shared with those outside of AMR. We take great care in ensuring your information is stored securely with us in order to justify your trust and confidence.
AMR does not and will not share, sell or rent any personally identifiable information to any third party without your prior permission. While the AMR Site may contain links to other websites, no personal information is shared with these external sites. AMR accepts no responsibility for the privacy policies of these sites or other sites linked to these.
Accessing your information
You have a right to access your personal information, subject to exceptions allowed by law. Please do not hesitate to contact us if you would like to access your information. You may be required to put your request in writing for security and verification reasons.
AMR may use graphic-rich emails to communicate with customers who have had previous dealings with us. We maintain an opt-out, user customizable subscription. We understand some email addresses may have been included in the database by mistake or you may change your mind about receiving such emails – for this reason, every email provides an option for you to unsubscribe. Personal information that you submit if you sign up to AMR emails will be kept confidentially and securely, and will not be shared with anyone outside of AMR.
AMR reserves the right to make amendments to our privacy and security policy at any time. If you have objections to this policy, you should not use our site. As the Australian Federal Government updates or releases new privacy legislation, our privacy and security policy will be updated as deemed appropriate. More information can be found on www.privacy.gov.au.
Fight against fraud
AMR is committed to reducing the risk of fraud. You may receive a phone call or email request for more information or proof to confirm any details you supply us. False or misleading information will be reported to the appropriate authorities.